FAQS
Frequently asked questions
Can't find what you need? Email support@veyluxe.co and we'll come back to you within 1-2 business days.
The machine
How fast is it?
Up to 1,000 notes per minute — around seventeen a second. A hundred-note stack takes about six seconds. A typical day's till is done in under ten.
Does it count mixed denominations?
Yes. Total Value mode gives you a dollar total from a mixed stack — no sorting into piles first. It'll also just count notes if that's all you need.
Will it catch counterfeits?
It runs four independent checks on every note: ultraviolet, magnetic, infrared, and double-detection. Anything that fails stops the count, turns the display red and sets off an alarm, so you know exactly which note and where in the stack.
To be straight with you: no detector is a guarantee. But four checks catch considerably more than the single UV lamp fitted to most machines under $150.
What are the modes?
Eight of them. The three you'll use most are Total Value, Batch (set it to 50 and it stops at 50 — good for wage envelopes and bank bags) and ADD, which accumulates across multiple stacks for one running total. Plus USD and EUR currency modes, Auto and Manual feeding, and straight counting.
Which currencies does it handle?
USD and EUR only. It will not count other currencies.
Will it work outside the United States?
No. It runs on 110V/60Hz with a US plug. A travel adapter won't fix that — an adapter changes the shape of the plug, not the voltage, and this machine needs US mains.
Does it handle worn or creased notes?
Yes. Badly damaged notes may need feeding through separately, which is true of any counter at any price.
How loud is it?
Under 60 decibels — roughly the level of normal conversation. Fine to run on a counter with customers nearby.
How big is it, and what's in the box?
11 × 9.6 × 6.2 inches, 11.8 lb. Inside: the counter, an external LED display on a lead, power cable, spare fuse, cleaning brush and manual.
Does it need much maintenance?
Run the cleaning brush through the feed path every few weeks. Dust and note fibres are the usual cause of miscounts on any counter, and thirty seconds of brushing prevents it.
Ordering and payment
What payment methods do you take?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal.
What currency am I charged in?
Prices are shown and charged in US dollars.
Is checkout secure?
Yes. Payment is handled by Shopify's checkout — we never see or store your card details.
Can I change or cancel my order?
If it hasn't shipped, yes. Email us as soon as you can and we'll sort it. Once it's left the warehouse it becomes a return.
Do you sell wholesale or to multiple locations?
Get in touch. If you need several units we'll do better than the listed price.
Shipping
Where does it ship from?
Our US warehouse.
How long does delivery take?
3–5 business days once it ships. Orders placed before 2pm usually go out the same day; after that, the next business day.
What does shipping cost?
Nothing. Free on every order, no minimum.
Do you ship outside the US?
No. The machine only works on US mains power, so shipping it elsewhere would leave you with something you can't plug in.
Will I get tracking?
Yes — emailed the moment it leaves the warehouse.
My tracking hasn't moved.
Carrier tracking often sits still for a day or two after pickup. If it hasn't updated in three business days, email us and we'll chase it.
Returns and warranty
What's your returns policy?
Thirty days from delivery. If it isn't right, email us and we'll make it right — replacement or refund, your call.
What if it arrives faulty?
Tell us within 30 days and we'll replace it or refund you, and you won't need to ship it back. It's a heavy machine and return freight would cost more than sorting you out directly.
What if it's damaged in transit?
Photograph the box and the machine before you do anything else and email us. We'll replace it.
Is there a warranty?
12 months from delivery against manufacturing defects. Email us and we'll sort it out.
How long do refunds take?
Once approved, back to your original payment method within 5–10 business days depending on your bank.
Still stuck?
Email support@veyluxe.co — we answer within 1-2 business days, Monday to Friday.