Shipping

Shipping

Last updated: 14/9/26

Where we ship

Within the United States only.

The machine runs on 110V/60Hz mains with a US plug, so we don't ship it internationally — it wouldn't work when it arrived.

What it costs

Free, on every order. No minimum spend, nothing added at checkout.

How long it takes

Processing: orders placed before 2pm on a business day are usually dispatched the same day. After that, or on weekends and public holidays, the next business day.

Transit: 3 to 5 business days from dispatch.

Both are estimates rather than guarantees. Carrier networks slow down around public holidays and in severe weather, and that's outside our control.

Where it ships from

A warehouse in the United States. Not from overseas — that's why it reaches you in days rather than weeks.

Tracking

You'll get a tracking number by email the moment your order leaves the warehouse. If it hasn't arrived within an hour of your dispatch confirmation, check your spam folder before emailing us.

If tracking hasn't moved in three business days, get in touch and we'll chase the carrier. It's fairly common for scans to sit still for a day or two after pickup, so a short pause isn't a cause for concern.

Carrier

UPS / FedEx handles delivery. A signature may be required.

Getting your address right

Please double-check your delivery address at checkout. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we'll contact you to arrange redelivery — the cost of that second attempt is yours.

If you spot a mistake, email us straight away. If it hasn't shipped, we can fix it.

Delivered but not there

If tracking shows delivered and you can't find it: check with neighbours, other people at the address, and any safe-drop location the carrier photographed. Parcels marked delivered turn up within a day or two more often than not.

If it still hasn't appeared after 48 hours, email us and we'll open a claim with the carrier.

Lost or damaged in transit

Damaged: photograph the outer box and the machine before unpacking any further, and email us within 7 days of delivery. We'll replace it. Hold on to the packaging until we confirm — carriers sometimes want to inspect.

Lost: if the carrier confirms a parcel is lost, we'll replace it or refund you.

Risk in the goods passes to you on delivery.

Multiple items

Order more than one and they'll normally arrive together. If we need to split a shipment we'll tell you, and you won't be charged extra.

Questions

email us. support@veyluxe.co.